Returns Policy

In order to ensure our customers receive the best level of service and are happy with their purchase we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with your purchase.

Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.

Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

Faulty Items:

If your product is faulty when you receive it, or develops a fault within 14 working days of delivery, we will either replace or refund your order once the return has been processed and the items have been returned to us.

If your product develops a fault after 14 working days, it will be processed as per the specific manufacturer's warranty and returns policy.

Damaged, Defective, Incorrectly Sent, Incorrectly Advertised Items:

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Doodles Design shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns procedure by contacting Doodles Design by email.

We will email you a returns authorisation number along with details on how and where to send your item. Please notify us of the problem in writing within 48 hours of delivery of the goods. Nothing in this clause affects your statutory rights. 

Multi-Buy Items:

Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.

Test of Returned Items:

We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. We advise you to check your item and its instructions carefully before returning it. We will not refund postage for items found to be in good working order.

Unwanted Items:

Under the Distance Selling Regulations (DSR), most items can be returned by consumers for a full refund or exchange providing you notify us of your wish to cancel your order and return the item or items within seven days of receiving them.

All items must be in an as new condition and in the original packaging. The packaging must not have been damaged or altered by the customer and all items must be unused with all seals/shrink wrap intact.

Any items that were specifically ordered for the customer, or altered or customized to the customer's specification cannot be returned. These and any other purchases that do not fall within the Distance Selling Regulations normally cannot be returned, however if we are able to accept return of these items there may be an admin fee of 25% of the item value (min charge of £25 ex VAT). Please contact us to request a returns number prior to returning goods to Doodles Design.

When returning goods, please use a signed-for or registered service for your own safety. If an item is deemed faulty or if an incorrect item has been sent a collection please contact us before returning your item.

We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include:

  • Your order number
  • The returns authorisation number
  • Whether a replacement or refund is needed
  • The reason why you are returning the item.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.

Once received items will be checked and refunds on goods and postage arranged where suitable.

Personalised and made to order items are excluded from this clause once your order has been printed and dispatched.